Refund policy

Effective date: September 8, 2026

This policy applies to purchases from Mivosta It covers return requests, eligibility, postage, cancellations, refunds and related delivery questions. For help with a specific order, contact support@Mivosta.com.

Your statutory rights come first. Our 30-day voluntary return policy supplements the rights you have under applicable consumer law. Conditions, exclusions and deadlines below do not restrict legal remedies for faulty, unsafe, misdescribed or undelivered goods, or a statutory right of withdrawal.

1. Return Period

You may request a return within 30 calendar days after delivery by emailing support@Mivosta.com. The delivery date recorded by the carrier is normally used to establish this period; contact us if that record is incorrect or disputed.

Your request must be submitted within the 30-day period. You do not need to complete our review or have the parcel arrive back within that period. After receiving instructions, send the item promptly to the confirmed return address. Any applicable statutory return deadline takes priority.

2. Return Eligibility

For a voluntary change-of-mind return, the item must be unused, in its original condition, complete and free from damage, stains, alterations or misuse. Please include original packaging where applicable and provide your order number or other reasonable proof of purchase.

Tell us which items you wish to return and, if you are comfortable doing so, why. A reason is not required to exercise a statutory withdrawal right. Contact our support team before shipping so we can provide the correct instructions. Product-specific conditions must be clearly disclosed before purchase, and any more favorable return promise made at purchase will be honored.

We do not charge a restocking fee or impose a fixed per-order item limit on eligible returns.

3. Non-Returnable Items

Where legally permitted, the voluntary change-of-mind policy may exclude:

• Personalized or genuinely customized products.
• Used personal-care or beauty products that cannot safely be resold for health or hygiene reasons.
• Items damaged, altered or misused after delivery.
• Gift cards, subject to any legally required redemption or refund rights.
• Items clearly identified as final sale or non-returnable before purchase.

Separately purchased shipping protection or other services are governed by the terms disclosed at purchase and applicable cancellation rights; they are not automatically non-refundable in every situation. A discount alone does not remove statutory rights. These exclusions do not prevent a claim for defective or incorrectly supplied goods.

For statutory withdrawal, only legally permitted exceptions apply, such as genuinely personalized goods, rapidly perishable goods or sealed goods unsuitable for return for health or hygiene reasons after unsealing. Contact us if you are unsure whether an exception applies.

4. Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, incomplete or different from what you ordered, contact support@Mivosta.com as soon as reasonably possible. Include your order number, a description of the problem and, where practical, photographs or video of the item and packaging. We will discuss alternative evidence if you cannot provide images.

If the problem is our responsibility or a product defect, we will provide the repair, replacement, refund or other remedy required by applicable law, at no additional cost to you for the remedy. There is no blanket 24-hour reporting deadline, and the 30-day voluntary return period does not limit statutory defect claims.

5. Return Shipping Costs

You pay return postage when you change your mind, order the wrong item yourself or no longer want a non-defective product, provided these costs were disclosed before purchase where required. Prepaid labels are not normally provided for these returns unless agreed with our support team.

If a return is required because we sent an incorrect item, the goods are defective or the problem is otherwise our responsibility, we will arrange or reimburse necessary reasonable return shipping costs. Contact us first so we can explain the appropriate method.

Original delivery charges are generally not refunded for a voluntary change-of-mind return, except where our offer or applicable law requires it. For a qualifying statutory withdrawal, the standard-delivery refund rules below apply.

6. Return Address

Do not send returns to the business mailing address on our Contact or Privacy Policy pages unless our support team specifically instructs you to do so. We will provide the correct return address for your order.

Do not rely on an old policy, third-party website, parcel label or previous order for the return destination. Following the current instructions helps us receive your parcel and match it to your order.

7. Return Instructions and Authorization

Email support@Mivosta.com before sending your return. Our team will review voluntary return eligibility and provide instructions. Pack the item securely and retain proof of postage; tracked shipping is recommended. Share tracking or other reasonable evidence of return with us.

Returns sent without instructions may take longer to locate or process. This administrative procedure does not make a valid statutory cancellation notice dependent on our approval or automatically remove a legal refund right.

8. Refund Processing

Once we receive and inspect your return, we will notify you of the outcome. Approved voluntary refunds are processed within 10 business days after receipt and inspection. Shorter statutory deadlines take priority.

Refunds are issued to the original payment method. If it is unavailable, we will agree a lawful alternative with you; we will not automatically substitute store credit. Your bank or payment provider may take additional time to post the refund. If it has not appeared within 15 business days after we confirm issuance, contact us.

9. Partial Refunds

For a partial return, we refund the amount actually paid for the eligible returned items, including the appropriate allocation of any discount. We will explain any legally permitted adjustment or deduction. No undisclosed fee will be introduced after purchase.

We do not retrospectively charge standard delivery merely because a return takes the retained order below a free-shipping threshold. Original delivery or service charges are refunded where required by law or where the problem is our responsibility, as applicable.

10. Exchanges

Contact us within the 30-day voluntary return period if you would like an exchange. Subject to stock availability, we may arrange a replacement or ask you to return the original item and place a new order. If the replacement costs more, we will seek your agreement to pay the difference; if it costs less, we will refund the applicable difference.

An exchange or store credit is optional and does not replace a refund to which you are legally entitled.

11. Order Cancellation

Orders may enter processing shortly after they are placed. Email support@Mivosta.com as soon as possible if you need to cancel or change an order. We cannot guarantee operational changes once fulfillment has started, and dispatched parcels usually cannot be recalled.

If an order has shipped, you may request an eligible return after delivery. This does not restrict statutory cancellation or withdrawal rights, or a refund due because we cannot dispatch within the required timeframe. See our Shipping Policy for delayed-dispatch procedures.

12. Shipping and Delivery

We ship to the supported destinations shown at checkout. Standard delivery is generally estimated at 7–14 business days after dispatch; destination-specific estimates are 7–15 business days for the United States, Canada, Europe, Australia, New Zealand and Asia, 15–25 business days for Central and South America, and 15–30 business days for Africa. These regional estimates apply only where shipping is available at checkout. Express International is estimated at 1–5 business days where available. Processing usually takes an additional 2–3 business days.

These are estimates, not guaranteed arrival dates, and exclude customs and clearance delays. Peak demand, holidays, carrier disruption and weather may affect timing. Business days exclude weekends and applicable public holidays. Our Shipping Policy explains current destinations, regional estimates, tracking and your options if dispatch is delayed.

13. Shipping Charges

Our current USD reference rates are $6.99 for Standard Shipping on orders below $59.99, free standard shipping on qualifying orders of $60 or more, and $10.99 for Express International, where available. Checkout displays eligible services and final charges before payment. Local-currency amounts may vary after conversion.

14. Lost or Incorrectly Addressed Packages

Please provide a complete, accurate delivery address. If an address error you supplied causes a failed delivery or return to sender, we will explain any reasonable redelivery cost before seeking your agreement. If we caused the error, we will arrange an appropriate remedy at no additional charge.

If a parcel is missing or confirmed lost in transit, contact us so we can investigate with the carrier and arrange a replacement or refund as appropriate under applicable law. Optional shipping protection is not required to retain statutory rights.

15. Customs, Duties and Taxes

International orders may incur import duties, taxes or carrier clearance fees. Unless checkout states these are included or prepaid, they may be collected separately by the carrier or customs authority. This does not shift to you charges we must bear by law. Contact us if a customs issue affects delivery; see the Shipping Policy for details.

16. Promotional Discounts and Sale Prices

Promotional conditions, including eligible products, minimum spend, expiry and whether offers can be combined, are those disclosed with the offer before purchase. A refund reflects the price actually paid, rather than a reference or full retail price. Any advertised saving must be based on a valid comparison and an available promotional price.

Buying at a discount does not remove statutory remedies for faulty or misdescribed goods or a valid withdrawal right.

17. Chargebacks and Payment Disputes

If you have an order concern, we encourage you to contact support@Mivosta.com so we can help. This is not a prerequisite for exercising your rights under consumer-protection or payment laws. A payment dispute does not automatically cancel return eligibility.

We may coordinate with your payment provider to avoid issuing duplicate refunds while ensuring any refund legally due is handled through the appropriate channel.

Regional Consumer Protections

European Union and United Kingdom

For eligible online purchases, you may notify us of withdrawal within 14 days after receiving the goods, without giving a reason, then send the goods back within 14 days after notifying us. Email a clear statement to support@Mivosta.com; no special form is required.

For a valid withdrawal, we refund the goods and the cost of our least expensive standard delivery option for the cancelled order; the extra cost of express delivery need not be refunded. Reimbursement is due within 14 days of cancellation. Where permitted, we may withhold it until we receive the goods or evidence they were sent back, whichever occurs first. We use the original payment method unless you expressly agree otherwise, without a refund fee.

You may inspect goods as you would in a shop. A deduction may apply only for diminished value caused by handling beyond what is needed to establish their nature, characteristics and functioning. Missing original packaging alone does not automatically remove withdrawal rights. Direct return costs for a change-of-mind withdrawal are your responsibility where properly disclosed before purchase.

Australia and Other Destinations

Australian Consumer Law guarantees cannot be excluded. A major failure may entitle you to choose a refund or replacement and claim compensation for reasonably foreseeable loss. Other failures may require repair, replacement or another remedy. Mandatory protections in Canada, Norway and other destinations also take priority over this voluntary return policy.

18. Contact Us

Email: support@Mivosta.com

Registered Address:

RMA08, 2/F LEE KA INDNG FONG ST SAN PO KONGHONG KONG BLDG 8

Please include your order number so we can assist you. The address above identifies our business; it is not a return address unless our support team confirms it for your order.