Shipping policy

Effective date: September 8, 2026

This policy explains Mivosta's shipping options, delivery estimates, cancellation requests, customs charges and help with missing parcels. Read it alongside our Returns and Refunds Policy.

1. Order Cancellation

Orders enter processing shortly after they are placed. If you need to cancel an order or update your shipping address, email support@Mivosta.com as soon as possible with your order number. We cannot guarantee changes or cancellation once fulfillment has begun, and dispatched parcels usually cannot be recalled.

If your order has already shipped, you may request a return after delivery under our Returns and Refunds Policy. This does not limit any statutory right to cancel or withdraw from a purchase, or your right to a refund where we cannot dispatch within the required timeframe.

2. Shipping Options and Protection

Choose from the shipping services available for your order at checkout:

• Standard Shipping: $6.99 USD for orders below $59.99USD.
• Free Shipping: available for qualifying orders of $60USD or more.
• Express International: $10.99 USD where available.

These are USD reference rates. Available services, qualifying amounts and final charges are shown before payment; local-currency amounts may vary after conversion. Express shipping provides a faster transit service and does not eliminate processing time.

If a separately described insured or priority service is offered and selected at checkout, its stated benefits apply in addition to your legal rights. If that service promises a replacement or refund for a parcel lost in transit, we will honor that promise. Paying for faster delivery does not, by itself, mean that separate insurance has been purchased.

For all shipping methods, contact us if your parcel is lost in transit. We will investigate and arrange a replacement or refund as appropriate under the circumstances and applicable law. You do not need to purchase shipping protection to retain statutory delivery or refund rights.

3. International Shipping

We offer international shipping to the destinations supported by our store. Our current delivery area includes the United States, Canada, Australia, the United Kingdom, Norway, Gibraltar, the U.S. Outlying Islands, and the following European countries:

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Delivery availability depends on your exact address, the items ordered and the services shown at checkout. If no shipping option appears for your address, contact us before ordering. If we discover that an accepted order cannot be delivered, we will contact you and refund the undeliverable portion and applicable charges. We do not currently offer local delivery or in-store pickup.

4. Lost or Missing Packages

Please check that your delivery address, apartment or unit number, postal code and contact details are correct before submitting your order. If you notice an error, email us promptly. Address changes may no longer be possible once fulfillment starts.

If tracking shows delivery but you cannot locate the parcel, check with household members, your building reception and any safe delivery location, then contact us with your order number. We will help investigate with the carrier. A delivery scan alone does not automatically resolve a disputed delivery.

If we made an error, we will take responsibility and arrange an appropriate remedy at no additional charge to you. If an incorrect address supplied at checkout causes a failed delivery or return to sender, we will explain any reasonable redelivery costs before seeking your agreement. We will not automatically deny a refund or replacement where you are entitled to one by law.

5. Customs, Duties and Taxes

International orders may be subject to import duties, taxes or carrier clearance fees. Unless checkout expressly states that these charges are included or prepaid, they may be collected separately by customs or the carrier. Review the checkout information and the import requirements for your destination before paying.

Customs inspections can delay delivery. If a customs charge or clearance issue affects your parcel, contact us so we can help clarify the next steps. Nothing in this policy transfers to you a charge that we must bear under applicable law.

6. Shipping Time

Shipping time varies by location. These are our estimated transit times after dispatch for standard delivery:

The regional estimates above apply only to destinations available at checkout; listing a region does not mean that every country within it is currently served. See International Shipping above for our current delivery area.

Standard delivery is generally estimated at 7–14 business days. The regional ranges above allow for destination-specific transit variations. If Express International is available and selected, its estimated transit time is 1–5 business days, subject to the destination and the estimate shown at checkout.

Processing time: usually 2–3 business days before dispatch. This is additional to the transit estimate above. Business days exclude weekends and applicable public holidays.

These are estimates rather than guaranteed arrival dates. During peak sale seasons, processing may take slightly longer. Transit estimates exclude clearance and customs delays. Peak demand, stock availability, carrier disruption and weather may also affect timing. Express delivery does not guarantee faster customs clearance.

If we cannot dispatch within the stated processing period, we will notify you and provide a revised estimate where available. Where required by law, we will offer the choice to accept the delay or cancel the unshipped order for a refund. If we cannot fulfill the order, we will cancel and refund the unfulfilled portion and applicable charges. Contact us if your order has not arrived within the expected delivery window; statutory delivery deadlines and remedies remain unaffected.

7. Tracking Information

We will email shipment information to the address used at checkout once your order is dispatched. Where tracking is available, the email will include a tracking number or link. If you have not received a shipment email, check your spam folder and contact us for assistance. If a service does not provide tracking, you can still contact us for an order update.

My Tracking Says “No Information Available at the Moment”

Some carriers take 2–5 business days after dispatch to show tracking updates. A tracking number can be created before the carrier records its first scan. If there is still no update more than 5 business days after your dispatch notification, or tracking appears stalled beyond the expected delivery window, email support@Mivosta.com with your order number and tracking details.

Will My Items Be Sent in One Package?

Items in the same order may be dispatched separately for logistical reasons. Where available, we will provide tracking details for each shipment. If only part of your order arrives, check the shipment information and contact us if you are unsure whether another package is on the way.

8. Contact Us

For shipping questions, missing parcels or help with an order, contact support@Mivosta.com. Include your order number so we can locate your purchase.

Registered Address:

RMA08, 2/F LEE KA INDNG FONG ST SAN PO KONGHONG KONG BLDG 8

The business address above is not an instruction to send a return. Please contact us for the correct return address and follow our Returns and Refunds Policy.